INSS expands medical examination via telemedicine to 900 agencies

The National Institute of Social Security (INSS) has expanded the offer of medical expertise by telemedicine and already makes the service available in 900 agencies spread throughout Brazil. The initiative, called Connected Expertise, allows insured persons to be evaluated by medical experts at a distance, without the need for the professional to be physically present in the care unit.

The measure seeks to facilitate access to social security services, especially in municipalities where there is a shortage of medical experts or long queues for the evaluations. The modality also benefits residents of smaller cities, who often need to travel great distances to get care.

Number of telemedicine expertise nearly doubles in 2026

The expansion of Connected Expertise represents an approximately 70% growth in the number of enabled agencies compared to 2025.

The volume of attendance also showed an expressive increase. According to the data released, 487,000 medical forensics for telemedicine were performed in 2026, compared to 248,000 the previous year. Growth exceeds 96%, demonstrating the expansion of the use of technology in social security services.

In addition to reducing the need for the displacement of medical experts, the system allows to increase the capacity of care in units that face difficulties to provide professionals in person.

The modality is also used in the mutirões of forensics carried out on weekends, contributing to decrease the accumulated demand.

South Region has 172 agencies enabled

The distribution of units with remote care follows a strategy of the Ministry of Social Security to reduce regional inequalities in access to medical expertise.

The Northeast leads in the number of enabled agencies, followed by the Southeast and South, which includes the Paraná.

Check out the distribution:

Northeast: 299 agencies

Southeast: 254 agencies

South: 172 agencies

North: 105 agencies

Midwest: 71 agencies

The expansion of the service is especially relevant for residents of the interior of the Paraná and of regions such as the Campos Gerais, where the availability of specialized care may require travel between municipalities.

However, the data presented do not specify which agencies of Ponta Grossa and Campos Gerais already offer the modality.

How Expertise Works

Unlike a consultation carried out from home, the Connected Expertise takes place within the agencies of the INSS.

The insured attends the unit indicated for the service and receives the support of servers, who assist in the performance of the procedure. The medical evaluation is conducted remotely by an expert, using technological resources for communication.

The format allows a doctor located in another municipality or state to perform the care, expanding the availability of professionals for different regions of the country.

The insured Eliel Alves, who used the service, highlighted the agility provided by the technology.

“I liked this telemarketing because it speeds up a lot. The doctor who attended me was over-educated and informed about how to work and about the technology, which serves to help him and help us as well. The doctor may be in other states and attend to us even from a distance. So it is important because it speeds up the care of the population,” he said.

The government aims to reach 1,000 agencies by December

Developed by the Ministry of Social Security (MPS), in partnership with the INSS, the Connected Expertise is part of the modernization of social security services.

The goal of the Federal Government is to reach 1,000 authorized agencies by the end of 2026, expanding the coverage of the modality throughout the national territory.

With the expansion, the expectation is to offer more alternatives of care to the insured, reduce the waiting time for medical evaluations and facilitate access to the services of the INSS.

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