Residents were without power for five days and lost food in Ponta Grossa

Residents of the Panama Garden, in Ponta Grossa, faced up to five days without electricity and reported losses to food stored in refrigerators and freezers. The situation was recorded in Rua Lorival de Sá Ribas and, according to reports, at least three complaints were made about the problem before the normalization of the service.

According to one of the residents, the lack of energy lasted for several days, causing disturbances to the routine of the families. On Wednesday, he reported that the food stored in the refrigerator had already spoiled due to the interruption of supply.

Another problem mentioned by residents occurred on Monday (9), when one of the residences had partial energy supply, a situation popularly known as "half phase", which compromises the operation of electrical appliances.

The delay in solving the problem generated dissatisfaction among the residents, mainly due to the financial losses caused by the loss of food.

Copel made repairs to the electricity grid

Wanted to clarify the situation, the Companhia Paranaense de Energia (Copel) reported that a team was working on the afternoon of Wednesday (11) to restore the power supply in a consumer unit located in Lorival Street of Sá Ribas, in the Panama Garden.

According to the concessionaire, it was necessary to replace part of the wiring responsible for carrying electrical energy to the affected residence.

"Copel informs that a team is working, in the afternoon of Wednesday (11), to restore the power supply to the consumer unit located in Rua Lorival de Sá Ribas, in the Panama Garden, at Ponta Grossa. It will be necessary to replace part of the wiring that takes energy to the residence. The work continues until the situation is regularized," the company said in a statement.

According to residents, the electricity supply was restored around 7 pm on Wednesday (11), ending the period of disturbances.

Residents can request compensation for damages

In addition to the lack of power, residents reported losses of food that was stored in refrigeration equipment.

According to Copel, consumers who have suffered losses can request a redress analysis through the official channels of the dealership.

The request can be made through the Copel damages compensation page.

To request compensation, it is important to gather information that proves the loss, such as photographs of the lost food, proof of purchase available, service protocols and records of the period without energy.

The request will be reviewed by the dealership, according to the applicable criteria. The submission of the request does not mean that the refund will be automatically approved.